Terms and Conditions

Benjamins Interiors

 You must be 18years old and capable of entering into a binding contract.
 
After you have placed your order you will receive an e-mail from our administration team
Accepting/confirming your order. We will also advise you of estimated lead times.
Please check this confirmation carefully. If there are any Errors please contact us immediately on 02920343055.
 
Contract cancelations
Mail order and online only. Distance selling regulations entitle you the customer to cancel your contract at any time within seven working days from receipt of the goods. You must notify us in writing (not e-mail)
Goods must be returned in the original packaging and condition.
After we receive and inspect the goods we will credit your credit or debit card the full price of the goods within 30 days from date of cancelation.
All ßdelivery/shipping costs are to be paid for by the customer.
However, if there is a fault with your goods, all delivery cost will be met bourn by Benjamins Interiors.                                                                                                                                      

We do not accept responsibility for returned items lost or damaged in transit. We advise you take out insurance.
Products cannot be returned after the statutory 7 day cooling off period.
Mattresses cannot be returned once opened for hygiene reasons, unless found to be faulty.
 
Items which have been personalised or upholstered  in your fabric choice cannot be returned.
 
 
Delivery
 
 
 
If you wish to speed up the arrival of your furniture/goods you can be collect in store.
This can dramatically cut your lead time in half .
Please advise our administration team that you wish to collect in store and we will contact you as soon as your items are ready.
Please advise are administration team if access is limited ie narrow lane or parking restrictions when placing an order .
 Furniture is delivered via a  specialist furniture courier and they are fully insured.
Most of our furniture is assembled and only requires minium effort on your part for example
Legs may have to be attached to tables and consoles.
If you are unsure and have anyquestions please call us on 029202343055
It is the customer’s responsibility to insure that the item/s ordered will fit through doors, halls and stairways.
If customers have light coloured carpets we advise that you cover the floor/carpets as the delivery men will not take their shoes off for health and safety reasons
All items must be checked before signing for the goods.
Benjamins interiors does not except liability for any damage to the customers property whilst installing furniture. Deliveries over your threshold are at your own risk.
When your new furniture comes into stock we will contact you with a convenient delivery time and date.
When the delivery date has been agreed you must make sure that the property is attended.
Should your home not be attended the delivery team will not wait any longer than 10 minutes as
This will inconvenience other deliveries/customers.
A further delivery will be arranged however another delivery fee will be levied.
In some circumstances deliveries can be delayed due to traffic or mechanical problems, if this should occur the delivery company will inform you and reschedule. Benjamins Interiors do not accept responsibility for delays of this nature.
 
Delivery timescales
 
 
Furniture that is in stock can take 1-3 weeks
Out of stock furniture can take 8 – 12 weeks (we will advise you of approximate delivery date)
Accessories in stock 2-5days
Accessories out of stock up to 28 days (we will advise if this varies)
We are kept informed from our suppliers/stockists with regards to delivery dates however this can  change at short notice, we always notify you of any changes to arrival /dispatch dates to avoid disappointment.
 
We aim to keep the majority of items in stock however some of our new furniture is handmade and can take 8- 12 weeks to come into our shop.
Delays can happen within the shipping industry to which we have no control and we ask our customers to be aware and patient should unforeseen delays occur.
 
 
Some areas are currently excluded from delivery. Some postcodes may take longer to deliver.